Client care
Frequently Asked Questions
Quick answers to the questions we hear most. For anything else, we are one message away on WhatsApp.
What products do you offer?
Bags, shoes, watches, clothing and accessories for men and women.
How can I place an order?
Simply contact us on WhatsApp and our team will assist you.
Can I see more photos or videos?
Yes, we can send additional photos and videos upon request.
What quality are your products?
We offer carefully selected, premium-quality products with excellent attention to detail.
Do you have new collections?
Yes, our collections are regularly updated with new styles and colors.
Is delivery free in the UAE?
Yes, delivery is completely free across the UAE. Dubai delivery takes 2–3 hours, depending on your location, and we deliver the same day across the rest of the UAE.
Do you ship worldwide?
Yes, we offer worldwide shipping. Delivery times and costs depend on the destination.
What payment methods do you accept?
We offer Cash on Delivery in the UAE and secure payment links.
Can I choose multiple items or colors?
Yes. If you’re unsure about a color, we can send you different options to compare.
Do you offer Tabby or Tamara?
No, we currently do not offer Tabby or Tamara installments.
Do you offer returns or refunds?
No. You can inspect and compare the product before accepting it. If you don’t want it, you can return it to the delivery person.
Are the photos on your website your own?
Yes. All photos are our own, with our WhatsApp number shown on them. Videos are also available upon request.
Do you have other products?
Yes. We have additional products not listed on our website. Contact us on WhatsApp and we’ll send you a separate catalog link.
Do you have a physical store?
No, we are an online-only store. Our private driver can bring your selected items directly to you.
How can I contact LORVÉZA Luxury Boutique?
Simply contact us on WhatsApp for orders or any questions.
Is every piece brand new?
Yes. Every piece at LORVÉZA is brand new and unworn, and is checked by hand before it is sent to you.
Why are there no prices on the website?
Each inquiry is handled personally. We confirm availability, details and delivery with you on WhatsApp, where we can also share current pricing.
How do I ask about a specific piece?
Tap “Inquire on WhatsApp” on the piece, or send us a screenshot of it on WhatsApp. Either way, we will know exactly which piece you mean.
Can you find a piece that isn’t listed?
Often, yes. Send us the brand, model, colour and size you’re after and we’ll see what we can source.
What does “On hold” mean?
Another client is currently finalising that piece. Message us, and if it becomes available again, we’ll let you know.
Didn’t find your answer?
Speak with us directly on WhatsApp. A real person answers every message.
Chat on WhatsApp (opens in a new tab)Or visit our contact page for our number and answers to common questions.